Help Centre
All your questions about 99dat
answered
From withdrawals to KYC verification, betting rules to responsible gambling — find complete answers to 99dat's most frequently asked questions here.
Whether you're new to 99dat or a regular player — small questions come up all the time. On this page we've provided clear, detailed answers to the most common questions about withdrawals, cricket and sports betting, responsible gambling guidelines, and identity verification (KYC). If you can't find your question here, our 24/7 support team is always ready to help.
FAQ — In Detail
Withdrawals
The minimum withdrawal amount at 99dat is ৳800. This means you can only submit a withdrawal request if your account balance is at least ৳800. No withdrawal below this amount will be processed. This limit applies to all methods — bKash, Nagad, Rocket, Upay, or bank transfer.
Yes, absolutely. For security and fraud prevention reasons, 99dat only approves withdrawals to mobile banking wallets (bKash, Nagad, Rocket, Upay) or bank accounts registered in your own name. Sending to a third-party account is not possible. The name submitted during KYC verification must match the name on the payment method.
At 99dat, withdrawals are generally processed within 5 to 30 minutes. In most cases, mobile banking transfers (bKash, Nagad, etc.) are completed even faster. If it takes more than 30 minutes, please let our support team know via live chat or email.
Yes. 99dat's withdrawal service runs 24 hours a day, 7 days a week. Whether it's 2 AM or a Friday holiday — withdrawal requests are processed. Your wallet will be credited within 5-30 minutes, just like during regular hours.
To withdraw bonus winnings, you must first meet the wagering requirements. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you need to place bets totalling 20 times the bonus amount — that is ৳24,000 — on the bonus amount only. Once the wagering is complete, winnings earned from the bonus can be withdrawn in the normal way.
Cricket & Sports Betting
Yes, betting is available at 99dat on BPL, the T20 World Cup, IPL, ODI and Test series, and various other international cricket tournaments. There are also opportunities to bet on football, kabaddi, and other sports. Visit the sportsbook page to see available matches and markets.
Decimal odds are straightforward to understand. Say a team's odds are 2.50 — that means if you bet ৳100 and win, you get a total of ৳250 back (including your original ৳100). So your net profit would be ৳150. The higher the odds, the less likely the outcome is considered to be, but the reward is also greater if you win.
The most popular markets in cricket are: Match Winner (which team will win), Toss Winner, Total Runs (whether the total runs in a specific over will be over or under), Top Batsman, Top Bowler, First Wicket Partnership, and Innings Score. These markets are especially popular during exciting matches like Bangladesh vs India.
If a match is abandoned due to rain or officially declared a no-result, most markets for that match are voided and the bet stake is returned. However, if a match is completed using the Duckworth-Lewis method, the result is considered valid. Specific rules can be found on the platform's sports betting rules page.
Yes, an accumulator or combo bet lets you combine selections from multiple matches. If all selections are correct, the odds are multiplied and the winnings increase significantly. However, if even one selection is wrong, the entire bet is lost. So while accumulator bets are more exciting, they also carry greater risk.
Responsible Gambling
If you feel that your or someone else's gambling habits are getting out of control, contact 99dat's support team right away — via live chat or email at [email protected]. Our team will help you set up self-exclusion or deposit limits. It is also recommended to reach out to a health counsellor or mental health organisation for professional help.
Yes, 99dat gives players the option to set their own deposit limits. Contact the support team to set a limit on a daily, weekly, or monthly basis. This tool helps you stay within your budget and avoid overspending.
No. 99dat is for people aged 21 and above only. Minors are strictly prohibited from opening an account or placing bets on the site. Age is confirmed during identity verification (KYC), and if the rule is violated, the account may be immediately closed.
To activate a cooling-off period or self-exclusion, contact the support team via live chat or email and let them know your preferred duration. During self-exclusion, your account will be temporarily locked and promotional messages will be paused. Once activated, it cannot be ended before the period expires.
Some common signs: placing increasingly larger bets to try to win back lost money; hiding gambling from family or friends; being unable to stop playing; continuing to gamble despite financial pressure or debt; feeling restless when not gambling. If you experience any of these, seek help right away.
Identity Verification (KYC)
KYC verification primarily ensures the security of your account. It prevents unauthorised access, identity theft, and money laundering. It also confirms that the player is an adult and that withdrawals are going to the correct person's account. Completing KYC also makes transactions faster.
A KYC verification request is typically sent when you make your first significant withdrawal request or when suspicious activity is noticed on the account. In some cases, the verification process may be initiated right after account registration for security purposes.
Yes, this is mandatory. The name registered on your 99dat account, the name on your national identity card, and the name on your bKash / Nagad / Rocket / Upay or bank account — all three must be identical. If the names do not match, the withdrawal request may be rejected.
If your verification is rejected, you will generally receive an email or message stating the reason — such as the document being unclear, expired, or the name not matching. In that case, reapply with the correct documents or contact us directly via live chat or at [email protected]. Our support team will guide you step by step.
The most widely accepted document in Bangladesh is the National Identity Card (NID). A valid passport and driving licence are also generally accepted. If the document is clear, readable, and not expired, verification is completed quickly. Taking a photo in good lighting with a mobile camera and submitting it gives the best results.
Still have questions?
Our support team is available 24 hours a day, 7 days a week in Bengali and English. Chat with us directly via live chat or send your question by email — we'll get back to you as soon as possible.
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