99dat's Privacy Policy

1 Information We Collect

To provide you with our services, 99dat may collect the following types of information:

1.1 Personal Identification Information

• Full name and date of birth (for age verification — applicable to users aged 21 and above)
• Email address and mobile number
• National ID card or passport details (for identity verification when required)
• Permanent or current address

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (to process transactions)
• Bank account name and number (for bank transfers)
• Deposit and withdrawal history

1.3 Automatically Collected Information

• IP address and device identification details
• Browser type and version
• Site access times, page visit history, and session data
• Data collected from cookies and similar tracking technologies

2 Purpose of Data Collection

We use collected information only for lawful and transparent purposes. Each purpose is described in detail below:

2.1 Account Management and Identity Verification

Personal information is required to create your account, manage the login process, and complete identity verification (KYC). This prevents fraud and ensures user security.

2.2 Processing Financial Transactions

Financial information is used to securely process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. This information is essential to correctly process a minimum deposit of ৳500 and a minimum withdrawal of ৳800.

2.3 Providing Customer Support

Our 24/7 live chat and email support team may use your information to resolve your issues. This information is used solely for support purposes.

2.4 Platform Quality Improvement

By analysing site usage patterns, we continually improve our services so you have a better experience.

2.5 Ensuring Responsible Gaming

By monitoring your gaming behaviour, we enforce our responsible gaming policy and take precautionary measures when needed.

3 Data Privacy and Security Measures

To protect your information at 99dat, we have implemented industry-standard technical and administrative measures:

3.1 SSL Encryption

Our entire platform is secured with SSL (Secure Socket Layer) encryption technology. As a result, all data transmitted between your browser and our servers remains encrypted.

3.2 Data Storage Security

Collected information is stored on secured servers. Firewalls, access controls, and regular security audits are conducted to prevent unauthorised access.

3.3 Access Restrictions

Only authorised personnel have access to your information, and only to the information necessary for carrying out their responsibilities.

3.4 Password and Account Security

Your account password is stored in encrypted form. You are advised to use a strong, unique password and not share it with anyone.

4 Sharing Information with Third Parties

99dat does not sell or rent your personal information. However, information may be shared in the limited circumstances below:

• Payment processors: Information necessary to complete bKash, Nagad, Rocket, Upay, or bank transactions is shared with the relevant payment gateway.
• Legal obligations: We are legally required to provide information based on a court order or valid government directive.
• Fraud prevention: We may cooperate with relevant authorities when investigating suspicious activity.
• Service providers: Trusted third parties that assist in operating our technical infrastructure, who work under strict confidentiality agreements.

Outside the circumstances listed above, your information will not be transferred to any third party without your consent.

5 Cookie Policy

The 99dat website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that improve the functionality of the site.

5.1 Use of Cookies

• Keeping your login session active
• Remembering your preferences and settings
• Analysing site traffic and usage patterns
• Security verification and fraud prevention

5.2 Cookie Controls

You can disable cookies from your browser settings. However, this may limit some site functionality and affect the login process.

6 User Rights

You have the following rights over your personal information, and 99dat respects these rights:

6.1 Right to Access

You may request to know what information we hold about you at any time. Our support team will provide this information upon contact.

6.2 Right to Rectification

If there is any inaccuracy in your information, you may request a correction. Ensuring accurate information is also important for your security.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where there are legal obligations or pending matters, we may be required to retain certain information for a specified period.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for a specific purpose. Please contact our support team regarding this.

7 Data Retention Period

99dat does not retain personal information longer than necessary. The retention period is determined based on the following:

• All information is retained for as long as your account is active.
• Even after account closure, financial transaction records are kept for a specified period due to legal and financial obligations.
• Anonymised data used for service improvement may be used for long-term analysis.
• Once the retention period has passed, information is securely deleted or anonymised.

8 Protection of Minors' Information

99dat provides services only to individuals aged 21 and above. We do not knowingly collect personal information from any minor.

If it comes to our attention that a minor has opened an account, that account will be closed immediately and the collected information will be deleted. Our age verification process is used to enforce this policy.

9 Third-Party Links and Services

The 99dat platform may sometimes reference third-party services (such as payment gateways). These third parties are governed by their own privacy policies.

We are not responsible for how your information is handled by third-party services. You are advised to review their policies before using the relevant payment method.

10 Changes to This Policy

99dat reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will notify you by one of the following methods:

• A notification will be sent to your registered email address.
• It will be published in the site's dedicated notifications section.
• The "Last updated" date on this page will be changed.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. You are therefore advised to visit this page regularly.

11 Contact and Complaints

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us:

• Live Chat: Speak directly with our support team 24/7
• Email: [email protected]

Our support team is always ready to respond to your questions in both Bengali and English.